Help — Tableful

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Three ways in

Ask Concierge

Open the full Concierge chat. Same conversation as Quick and Pinned.

Open Concierge

Send a ticket

Support, refund review, Spec-Sheet report, or sales — a human reads every note. Same form as /support.

Open ticket form

Find your tickets

Lookup by purchase email when you bought without an account, or open bookings when signed in.

Your tickets

Honest truths

Identity merge, refunds, and SMS — pinned from the same Concierge FAQ Concierge uses.

Can Tableful merge two accounts for me?

Not automatically. Two separate purchased real accounts stay separate until a human on support reviews a merge request.

Shadow checkout still claims when you sign in with the same verified email or phone. Auto-merge of two full accounts is permanently support-only (I3) — Concierge never merges identities.

Read in FAQ →Open Help →

How do refunds work?

Ask for a refund review through support intake (or your own in-window refund CTA on tickets when it applies). A human reviews.

The concierge never refunds on your behalf and never creates checkout or payment sessions. Outcomes stay with staff policy — not chat promises.

Read in FAQ →Find my tickets →

Will Tableful text me (SMS)?

SMS stays off until a From number is configured. Email and push can still work when you opt in.

Guest last-seats texts need the guest SMS package plus a Twilio From number. Host invite share does not use Twilio. Until From is live, text send stays honestly dark — we do not pretend messages went out.

Read in FAQ →Open Notifications →

Send a ticket

Same intake as /support. A human reviews every note. Spec-Sheet reports are not self-serve refunds and not bank chargebacks.

Need a human conversation?

Open a ticket below. Our team reads every note and can escalate when a live conversation helps. Help stays on Tableful — guest pages do not load a third-party chat widget.

Three ways in

Ask Concierge

Open the full Concierge chat. Same conversation as Quick and Pinned.

Open Concierge

Send a ticket

Support, refund review, Spec-Sheet report, or sales — a human reads every note. Same form as /support.

Open ticket form

Find your tickets

Lookup by purchase email when you bought without an account, or open bookings when signed in.

Your tickets

Honest truths

Identity merge, refunds, and SMS — pinned from the same Concierge FAQ Concierge uses.

Can Tableful merge two accounts for me?

Not automatically. Two separate purchased real accounts stay separate until a human on support reviews a merge request.

Shadow checkout still claims when you sign in with the same verified email or phone. Auto-merge of two full accounts is permanently support-only (I3) — Concierge never merges identities.

Read in FAQ →Open Help →

How do refunds work?

Ask for a refund review through support intake (or your own in-window refund CTA on tickets when it applies). A human reviews.

The concierge never refunds on your behalf and never creates checkout or payment sessions. Outcomes stay with staff policy — not chat promises.

Read in FAQ →Find my tickets →

Will Tableful text me (SMS)?

SMS stays off until a From number is configured. Email and push can still work when you opt in.

Read in FAQ →Open Notifications →

Send a ticket

Same intake as /support. A human reviews every note. Spec-Sheet reports are not self-serve refunds and not bank chargebacks.

Need a human conversation?

Open a ticket below. Our team reads every note and can escalate when a live conversation helps. Help stays on Tableful — guest pages do not load a third-party chat widget.